Frequently Asked Questions

How long will it take to receive my order?

Most orders arrive within 3–7 business days after they have been shipped. Delivery times may vary depending on your location or carrier delays.

How long does it take to process an order?

Orders are typically processed within 1–2 business days after payment is confirmed.

Can I track my order?

Yes. Once your order ships, we'll send you a confirmation email with tracking information, when available.

What is your return policy?

You may request a return within 30 days of receiving your order, provided the item meets the requirements outlined in our Return & Refund Policy.

Can I return food or grocery items?

For health and safety reasons, opened food products, perishable items, and opened personal care products cannot be returned unless they arrived damaged, defective, or you received the wrong item.

What payment methods do you accept?

We accept major credit and debit cards, along with other payment methods available at checkout, including PayPal, Apple Pay, and Google Pay, where supported.

What if my order arrives damaged?

Please contact us as soon as possible with your order number and photos of the damaged item and packaging. We'll review the issue and work with you to resolve it.

Can I change my shipping address?

If your order hasn't been shipped yet, we'll do our best to update your shipping address. Once an order has been shipped, we may no longer be able to make changes.

Where do you ship?

We currently ship to addresses within the United States. Shipping availability may vary for certain products or locations.

How can I contact customer support?

You can reach us anytime by email at orvantamarket@gmail.com.

Our customer support team typically responds within 1–2 business days.